This list of Frequently Asked Questions should answer a lot of the questions you have. If you wish to know more please contact us.

What should I bring to class?2017-06-15T15:06:28+11:00
  • Your dog (of course!) on a flat collar and lead (body harnesses are also acceptable). Please – no check chains!
  • Some good quality treats (eg dried meats, liver, lamb puff, small bits of cheese, chicken etc). Please note – treats are available for sale during class.
  • Your dog’s favourite toy
  • A mat or blanket for your dog to sit on
  • Water (for yourself and your dog)
  • A chair for yourself (optional)
  • Your dog’s current vaccination certificate
  • A smile and willingness to have fun!




What methods of payment do you accept?2013-10-03T07:38:15+11:00

We accept cash, cheque, bank transfer, PAYPAL, credit card & EFTPOS.

Do I need to pay when I book in online? Can I just pay when I get there?2017-06-15T15:06:28+11:00

Your space is confirmed once payment has been received. As these classes tend to book out, it is recommended that you pay at the time of booking to secure your place.

If you have any questions relating to payment for the classes, please do not hesitate to

What if I need to cancel before class begins?2013-10-03T07:35:49+11:00

We understand that things happen and if you need to cancel your booking, please let us know. Bookings that have been pre paid need at least 48 hours notice for a full refund.

How do I register for classes?2017-06-15T15:06:28+11:00

To register for classes, click here. Alternatively, you can contact us and we can send you a registration form via email or post.

If I miss a class can I make it up?2017-06-15T15:06:28+11:00

We do understand that sometimes missed classes cannot be avoided and while we do not offer “make up” classes, we will accommodate you where possible to get you back up to speed. This may be in the form of arriving early the following week or booking a private lesson at a discounted rate. Feel free to discuss options with your trainer or click here to email Sarah.

Can the other handler be one of my children?2013-10-03T07:33:48+11:00

Yes – providing the child is over 12 years of age and is willing and physically able to manage the dog without parental assistance.

I have two dogs, can they both be enrolled in the same class?2013-12-19T08:56:13+11:00

Yes – provided there is one handler for each dog.

This is my child’s dog and I want him to do the training. Is this possible?2013-10-03T07:32:31+11:00

Yes – provided that the child is over 8 years of age and is accompanied by a parent or legal guardian.

Can different family members attend different weeks?2013-10-03T07:31:44+11:00

Yes – different members of the family may attend different classes, providing they go home and share the information learned in class with the rest of the family. In this way everyone can remain consist and set your dog up for success.

Who should attend classes with the dog?2013-10-03T07:30:53+11:00

For the majority of our classes we encourage as many family members as possible to attend. In this way everyone hears the same message and can provide consistency to the dog outside of class time to aid in their learning. However, for safety reasons, if bringing along children under 8 years old please bring another adult (over 18 years) along to supervise the child.
Please note – due to limited space at the Racecourse Road Vet Clinic, it is recommended that a maximum of 3 family members only accompany their puppy to Puppy Preschool.

Do you use check chains? Why not?2013-10-03T07:29:58+11:00

No. We do not advocate the use of check chains. We feel that they are unnecessary and can inflict severe damage to your dog when used incorrectly. Similarly, under no circumstances do we advocate the use of prong collars, electric shock collars or any other training device that can cause your dog pain, stress, fear or anxiety.

How many dogs are in each class?2017-06-15T15:06:28+11:00

Class size does depend on venue and ranges between 4-8 dogs. Classes are kept small so that everyone receives personal attention during class.

What is the difference between group classes and private training? Which do you think would be best for my dog?2017-06-15T15:06:28+11:00

Group classes are ideal for dogs and owners looking for a more social aspect to their training experience. Group class numbers are kept to a minimum so that you and your dog receive personal attention and are usually held once a week for a set number of weeks.

However, some dogs feel overwhelmed by the presence of other dogs or are fearful or anxious around other dogs or people. Sometimes people are unable to attend due to social or work commitments, or have young children that would like to participate in training. Some owners would like to accelerate learning or would like some extra support in training their dog to be well mannered. If this is you, then private lessons may be more suitable. If you are unsure whether group classes or private lessons would suit, please

or phone 0405 535 336.
But shouldn’t my dog just do what I want because it loves me, or because I’m the boss?2013-12-19T08:56:00+11:00

In human society, this is called a “love job” – or working for no pay. It’s not much fun and productivity drops pretty quickly. People worry that using food as reinforcement will cause dogs to become reliant on the food. We can show you when and how to start fading food treats out while still maintaining your dog’s desirable behaviour.

My dog isn’t food motivated. What do I do now?2015-04-09T03:57:47+11:00

Some dogs are very selective about the food that they like, so trying different foods can be helpful. Dogs will also have a preference – they may prefer BBQ chicken over kibble, or dried kangaroo over beef liver. Knowing what your dog likes is important. If your dog has recently eaten, is stressed, overly excited or too distracted they may also be unwilling to eat. If this is the case, it may indicate where additional training may be required.

There are some dogs who are simply not motivated by food, no matter what you offer them. For these dogs, we need to discover what does motivate them. Once we know what that is, we can use it to positively reinforce desirable behaviour.